(1).Customized products do not support returns.
(2).Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
(3).To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
(4).For the products of custom style , once you have confirmed the custom pattern or letter after order, if we have already started making your product, we will not accept change any customized information and returnd.
(1).For the products of custom style , once you have confirmed the custom pattern or letter after order, if we have already started making your product, we will not accept change any customized information and refunds.
(2).If you have special requirements for customization, you can contact us at firstname.lastname@example.org or leave message on the note for the order. If there is no custom information on your note on your order, we will make it according to the product style of our store, and will not accept any refund for the reason that the customized information is wrong.
(3).We do not accept refunds when the product of the return are in in transit, once your return is received and inspected, then we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
(4).If you are approved, then your refund will be processed, and your refund will be return to your credit card or original method of payment, within a certain amount of days.
(1).If your order has not been shipped, you can contact us via email email@example.com or contact us page on our website for a contact customer service window.(If you want to cancel the order, it is important to be done before shipment).
(2).We will not agree cancel order, if your order has already been shipped. You can contact us via email firstname.lastname@example.org or contact us page on our website for a contact customer service window. In special cases we will refund you the price of product(The shipping charges you should bear it for the responsibility of yours).
(3).For the products of custom style , once you have confirmed the custom pattern or letter after order, if we have already started making your product, we will not accept change any customized information and cancel the order.
(4).To complete your return, we require a receipt or proof of purchase.
Consumer Guarantees Policy:
(1).There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery.
(2).One year warranty and high quality after-sales service.
How do i return the the packages?
1.Please email us email@example.com or contact us via 'contact customer service window' page on our website and we will give you a response within 24 hours (Mon to Fri9:00am to 6:30pm, business days).
1.Defective items and wrong items may be contacted us within 15 days of order delivered or need repair within one year, We recommend customers to keep the original packaging of the order until the items are found to be in good (unused) condition. Our customer support staffs may request that you send a picture or video to show the defect of the product and original packaging to research on and help you resolve any product or order related questions. Please use good lighting, and a close to medium distance, so that we can identify and verify the issue(s).
2.After received our reply, please send the return package to Our Return company as we requested(if not ,any problem we will not responsible for it )
Recipient：ShenzhenGookey Technology Development Co., Ltd.,
Contact Name：Mr LUO
1211, Block 2, Ganghui West District HuiZhou,
516000 HuiZhou, China.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.